The financial crisis may be putting the squeeze on business budgets, but mobile substitution will be a far bigger threat to fixed enterprise voice spend in Western Europe in 2009. Analysys Mason the premier adviser to the telecoms, IT and media industries predicts a decline of 15% in fixed voice spend next year as a result of mobile substitution.
In the report, Fixed-mobile convergence in enterprise voice in Europe: forecasts 2008-2013, Analysys Mason notes that fixed voice providers will find that the global financial crisis will reduce enterprise fixed voice spend by 1-2%. Ultimately, however, mobile substitution will have a far bigger impact on enterprise voice spend.
"Enterprises are finding it cheaper to give staff mobile phones for all their calls than to put a new VoIP phone on a desk," says the report's author, Margaret Hopkins. "In addition to this, the financial crisis will increase pressure to conserve cash and make it even less likely that enterprises will install a VoIP PBX when their old phone system ceases to be supported by the vendors."
Other key findings from the new report include:
-- Spend on FMC services, where the mobile phones are seamlessly integrated into the enterprise voice system, will grow at a CAGR of 41% between 2008 and 2013, albeit from a low base, while spend on standalone mobile and fixed voice services will decline by 9% and 15% respectively over the period.
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